Terms & Conditions

Mourne Connect – Terms & Conditions

1. Introduction

These Terms and Conditions govern your use of the Mourne Connect website and all related services (‘the Services’). The website is owned and operated by Mourne Connect (‘us’, ‘we’, or ‘our’). By using the website and its Services, you agree to abide by these Terms and Conditions and any modifications that may be made to them in the future.

2. Services

Mourne Connect offers a range of digital services, including but not limited to, web design and development, search engine optimisation (SEO), social media management, and content creation. These services are provided on an as-is basis and are subject to change without notice.

3. Eligibility

By using our Services, you represent and warrant that you are at least 18 years old and capable of entering into legally binding contracts.

4. Intellectual Property

All website content, including text, graphics, logos, images, and software, is the property of Mourne Connect or its content suppliers and is protected by international copyright laws. All software used on the site is the property of Mourne Connect or its software suppliers.

5. User Responsibilities

As a user of the Services, you agree to use the Services for lawful purposes only. You are strictly prohibited from using the Services for illegal, deceptive, misleading, unethical, or disruptive purposes.

6. Limitation of Liability

To the fullest extent permitted by law, Mourne Connect and its directors, employees, partners, and agents will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

7. Termination

We reserve the right to suspend or terminate your access to our Services at any time, without prior notice or liability, for any reason whatsoever, including but not limited to a breach of the Terms.

8. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.

9. Governing Law & Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Northern Ireland.

10. Contact Information

For any questions about these Terms and Conditions, please contact us at [contact@mourneconnect.com].

11. Payment Terms and Refund Policy

At Mourne Connect, we are committed to transparency and clarity in all our transactions. Below are our payment terms and refund policy, designed to ensure a smooth and mutually beneficial working relationship with all our clients.

Payment Terms: Project Commencement Deposit: A non-refundable deposit of 50% of the total project cost is required to initiate any project. This deposit secures your project in our schedule and allows us to allocate the necessary resources and personnel.

Progress Payments: Depending on the project scope and duration, we may issue interim invoices either upon completion of predetermined project milestones or at regular intervals (e.g., monthly or upon milestones).

Final Payment: The balance of the project cost is due upon project completion and before final delivery of the work. Details and terms of the final payment will be outlined in our initial agreement or project proposal.

Late Payments: We understand that unforeseen circumstances may sometimes delay payments. However, please be aware that late payments may incur additional charges or interest as outlined in our initial agreement.

Payment Methods: We accept payments via bank transfer.

Deposits: The initial deposit is non-refundable. It covers the preliminary costs associated with the commencement of your project, including resource allocation, initial planning, and administrative expenses.

Cancellations and Refunds: If a project is cancelled by the client after commencement but before completion, any refund for payments made beyond the initial deposit will be considered on a case-by-case basis. The amount of any potential refund will be commensurate with the work completed up to the point of cancellation, as well as any costs or commitments incurred by Mourne Connect related to the project. If the incurred number of hours spent on the project to date exceeds the value of the total payment received, as per our consultancy hourly rate, a refund would not be possible.

Project Alterations: If there are changes to the scope or direction of the project once it has commenced, we are open to discussing adjustments to the project timeline, deliverables, and costs. Such changes may require a review and amendment of the original agreement.

Quality Assurance: We stand by the quality of our work and strive to meet all agreed-upon specifications and requirements. If there are concerns regarding the delivered work, please contact us within 90 days of delivery for a review and resolution.

Dispute Resolution: In the unlikely event of a dispute, we are committed to finding a fair and amicable resolution. We encourage open communication and will make every effort to address and resolve any issues promptly and effectively.

At Mourne Connect, our goal is to provide exceptional service and build lasting relationships with our clients. We believe that clear and fair payment terms and refund policies are essential to this endeavour. If you have any questions or need further clarification on any of the above terms, please do not hesitate to contact us.